Abivale Veterinary Group

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  Grainne Burley

  7 months ago

  Always friendly and caring service for our dog from the receptionist to the vets that we see during our visits and a convenient location for us to travel to for routine appointments.

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  Kirsti Finn

  a year ago

  This vets only care about money, they had my cat in for one night, they didn’t actually need to do anything for him as he’d been sent from my own vets for overnight monitoring. My own vets placed an IV line and sent him over with fluids, he stayed there overnight and didn’t need anything else from them- they charged £430 for this! My pet insurance paid most of it and i was left with about £140 to pay, i also had to pay my own vets as well. They called me to ask for payment and i said as this was unexpected and close to the end of the month i didn’t have it at this time, i asked if i could pay it in 2 instalments, the first being in a weeks time when id been paid and the following month when i have been paid. They showed absolutely no compassion and said no to this immediately, they said they’d pass me on to a debt recovery company. Fine, it’s quite a cold and heartless attitude but it just shows they only care about the money. Then i have received a letter from the debt collector adding a 4% late payment fee and an administrative charge too. I just feel really let down. I completely understand that they are a business but the fees are extortionate anyway and I’d said i would pay it i just didn’t have it there and then. So yes i believe they are only interested in the money

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  Liv Rimmer

  3 years ago

  Going to the vets is never usually a pleasant experience but the staff at Abivale Wantage are always so accommodating and friendly towards myself and my pets. I currently have two cats and a dog who see Robert and they all love him (my labrador also especially loves Lily the nurse too, who is always ready to welcome him with a smile and cuddle!). The staff are amazing at providing non-judgemental advice and answering the hundreds of questions I seem to ask during checkups, as well as being very encouraging in regards to supporting me in my animal husbandry. One of my cats in particular is very nervous in new spaces and around new people, but he’s always settled and purring by the end of his checkups. I’d definitely recommend the team at Abivale Wantage to anyone who is looking for a veterinary practice who genuinely care about the well-being of their clients.

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