Terms of Service

1. Agreement to Terms

By accessing or using the FetchRated website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Service

FetchRated provides an independent assessment and directory service for pet care providers in the United Kingdom. Our services include:

• A searchable directory of verified pet care practices
• Independent quality assessments and ratings
• Verified customer reviews
• Educational content and guides
• Trust mark verification services

3. User Accounts

Some features may require you to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

4. Practice Listings

For Pet Owners

Information provided about practices is based on our independent assessment at the time of evaluation. We make reasonable efforts to ensure accuracy but cannot guarantee that all information is current or complete.

For Practice Owners

By registering your practice with FetchRated, you agree to:

• Provide accurate and truthful information
• Cooperate with our assessment process
• Not attempt to manipulate ratings or reviews
• Comply with the FetchRated Trust Mark usage guidelines

5. Reviews and Content

Users who submit reviews represent that their content is accurate and reflects their genuine experience. We reserve the right to remove content that violates these terms or our community guidelines.

You agree not to submit content that:

• Is false, misleading, or fraudulent
• Infringes on intellectual property rights
• Contains defamatory or abusive material
• Violates any applicable law

6. Intellectual Property

The FetchRated name, logo, trust marks, and all content on this website are the property of FetchRated Ltd and protected by copyright and trademark laws. You may not use our intellectual property without written permission.

7. Trust Mark Usage

Practices awarded a FetchRated trust mark may display it subject to our usage guidelines. The trust mark remains the property of FetchRated and may be revoked if a practice no longer meets our standards.

8. Limitation of Liability

FetchRated provides information to help users make informed decisions but does not guarantee any particular outcome. We are not liable for:

• The quality of services provided by listed practices
• Decisions made based on information on our website
• Any indirect, incidental, or consequential damages

9. Indemnification

You agree to indemnify and hold harmless FetchRated and its officers, directors, employees, and agents from any claims arising from your use of our services or violation of these terms.

10. Modifications

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms.

11. Termination

We may terminate or suspend your access to our services at our sole discretion, without notice, for conduct that we believe violates these terms or is harmful to other users or us.

12. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

For questions about these Terms of Service, please contact us at:

Email: legal@fetchrated.com
Address: FetchRated Ltd, United Kingdom