Your practice has been selected for the FetchRated pilot.

We're an independent UK organisation building a national directory of verified pet care practices. We're not a marketing agency, not a software vendor, and we don't sell your data. Our goal is simple: help pet owners find quality care and help excellent practices get the recognition they deserve.

We analyse publicly available data—your Google reviews, online presence, and local reputation—to identify practices that are already doing good work. If you received our letter, it's because your practice stood out. This is recognition, not inspection.

Yes. The pilot is completely free. There are no hidden fees, no contracts, and no obligation to continue afterwards. We're building a national picture of quality pet care, and your participation helps us do that.

We reach out to recent customers with a short, friendly message about their pet's visit. We ask how it went. If they had a good experience, we invite them to share it on Google. If they had concerns, we listen first and share that feedback with you privately. One message per customer, no spam, no sales pitch.

In our experience, most clients appreciate being asked. The message is personalised to their pet by name and their recent visit. It takes less than a minute to respond. We've found that clients who had a good experience are happy to say so.

You receive your results—a personalised video walkthrough of your visibility score, your verified reviews, and how you compare locally. If you'd like to continue with ongoing review collection and membership, we'll extend an invitation. But there's no obligation. The reviews we collected during the pilot are yours to keep either way.

Just your practice name, a contact name, email, and optionally a phone number. We handle everything else using publicly available information. We don't need access to your practice management system or customer database.