Albyn Veterinary Centre - Vet in Broxburn, West Lothian

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  Aimee Syme

  5 months ago

  Took my 2 week old kittens in for a consultation due to them having trouble with their eyes, was seen by the vet Kathryn and this isn’t the first time I’ve had a bad experience with her, in all fairness we did receive the treatment for the kittens and the receptionists were lovely however the vet Kathryn is very condescending and rude, she talks down to you as if you have no idea how to look after an animal! We have 13 cats and all are very well looked after. These kittens have had sore eyes for 3 days and it wasn’t clearing up so we took them in as soon as we could but I was made to feel like I haven’t done enough. I was in around a year ago for one of our other cats and again the same vet spoke down to me and my fiancé talking to us as if we neglect our pets which couldn’t be further from the truth. I would avoid this place if you don’t want to be made to feel like a horrible person. We will be moving our pets to somewhere else.

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  Emma

  11 months ago

  Avoid. Avoid. Avoid. Nothing against the person at reception they have always been kind but the vet…awful. Was repeatedly ignored about my concerns with my dog and looked at like I was crazy. Condescending, dismissive and belittling. My dog got very sick suddenly at 17:45 and so I called them. They said “too late the vet is leaving for the day”. Went to the emergency vet and he had a splenic mass and we had to let him go. No call from this vet after they had been told or anything. I recommend going anywhere else but here.

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  James Robson

  11 months ago

  We’d been with Albyn for years and for the most part this practice was great. But in recent years the vet seemed very disinterested in our concerns for our boys health. Both me & my partner raised concerns about small lumps appearing, to which we were told this is nothing to worry about. Well, turns out he had an aggressive tumour growing rapidly. If only I had listened to my gut and went to a different vet things might be different, and he might still be here. Listen to the owners. We know our pets. And if we think something is wrong. Check it. Seems this place is more interested in rushing you back out the door, no questions answered, and charge you £50 for the privilege.

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