Animal House Vets Speedwell

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  Elisa Knight

  2 months ago

  Found a sick cat in our front garden. Rang Bristol ARC but as it was the weekend they didn't have a vet available to look at it so suggested I leave it with our local vet. Animal House Chalks Road agreed to take it. I rang them a few days later to see how the cat was and if it had a microchip. Surprisingly, no one knew anything about a cat being brought in. Tried again a week later but still the same story. I sent them an online message via their website which they didn't respond to. Rang again and asked if the vet that was on duty that day could please ring me with an update. Left all my details and let them know that I am a client. To date, no response from them. Sadly, as you can imagine, I'm now seriously doubting I did the right thing for this cat, and the whole experience has left me deeply upset

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  Anna Tyburska

  5 months ago

  ⚠️ Please read before trusting your pet to this clinic I am heartbroken to share that my beloved cat Bilbo passed away during what was supposed to be a simple procedure at this clinic. He was given anesthesia, and within moments his heart stopped. The staff said it might have been an allergic or anaphylactic reaction to one of the drugs — something very rare and unpredictable. They tried to resuscitate him for about 20 minutes, but he didn’t survive. What hurts the most is that I was persuaded to agree to this procedure, even though it wasn’t truly necessary. I trusted the clinic, believing my cat would be safe. Now I’ve lost him forever. I was never clearly told which anesthetic drugs were used, or why this decision was made. I believe that pet owners deserve full transparency and honest communication about the risks before any procedure is done. I’m sharing my story to warn other pet owners — please, always ask about the anesthesia drugs, possible allergic reactions, and alternatives before agreeing to any treatment. I have lost trust in this clinic and will never return. Bilbo deserved better. 💔

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  Jace Clarko

  5 months ago

  The vets are really friendly and incredibly caring but it always takes so long to be seen by the vets. This might be the same experience for every vets I'm just surprised that it doesnt matter if it's in the morning or whenever, I'm always seen to later than my appointed time... Just to reiterate that they are all really lovely though!

Accessibility & parking