
I wanted to leave a review as I've read the negative reviews about this practice and think a few things need clarified.
First of all, the comments about needing to wait outside: I can imagine this was during covid and that they followed the government installed restrictions on access to confined space, meaning people to wait outside during appointments, as the number of staff in the building meant the floorspace was at capacity.
This is not the case now.
I've seen another comment saying that it's a little bit expensive: I have a tortoise. To be able to find somebody who actually knows what they are talking about - to provide, informed, knowledgeable, experienced care for a reptile - is rare and expensive. I came home the other day and asked my husband to guess how much it cost to have a blood sample, poo sample, full examination and 30 minute consultation done for Sheldon. He guessed £160, which would have been my ballpark, too. It was £90. If you consider this expensive, you have not done the adequate research that should be done before taking on the responsibility of another creature's life.
The service that we have received has been exemplary, thorough and affordable. I cannot fault it.