Nadia Mia
I am extremely disappointed with the service me and my pet have received from Ark vet. Both of my dogs were registered with this practice for over 8 years, so I expected a far higher level of professionalism and care. One of my dogs has a hernia and requires surgery. As Acres Veterinary Centre is closer to my home and has been recommended to me, I took her there for a second opinion — something that any responsible pet owner should be able to do without being penalised. After considering my options, I decided that I wanted to continue my dog’s treatment with Ark Vet. However, I was then told they would not take my dog back onto their books. This was after they themselves instructed me to have Acres send my dog’s medical records back over to them, which I did. Despite following their instructions exactly, they still refused to re-register her, effectively leaving my dog without a registered vet while she requires surgery. This is completely unacceptable and shows a serious lack of care for the wellbeing of the animal. After 8 years of loyalty to this practice, I find this treatment incredibly unfair and unprofessional. No responsible veterinary practice should be willing to leave an animal without veterinary care simply because the owner sought a second opinion. I also have to mention that one of the female receptionists I dealt with had a very poor attitude throughout this process. She was dismissive, unhelpful, and showed absolutely no empathy for the situation, which made an already stressful experience far worse. Overall, this has been a shocking way to treat a long-standing client and, more importantly, a dog that requires medical treatment. I would strongly advise others to think carefully before registering their pets here and to consider more caring and professional options nearby.
