Arundell Veterinary Care, Kirk Sandall

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  Charlotte Wright

  a month ago

  We have been meaning to write something for a few days now but wanted to take the time to truly express how outstanding the service has been at Arundell so far. 2 months ago, our fur baby, Millie, became ill and we had unfortunately spent most of her insurance money on a different veterinary practice that didn’t give us any information, compassion or care that she needed. We approached Arundell for a second opinion and to transfer Millie’s care over to them as we were beginning to lose hope. Within 48 hrs, the vets, Maddie and Skylar looked through all Millie’s records and explained things on there which had not been mentioned to us at all from our previous vets! Maddie showed us what was going on internally and recommended a plan of action, giving us lots of information to think about - which our previous vets hadn't managed to do in 2 months. Millie was kept in overnight which felt heartbreaking for us but we were so reassured when we visited her to see that there was the loveliest nurse, Claire there, giving her lots of love. Anyone who loves their pets will understand how stressful it can be, especially when you can’t afford to do everything for them. We have been an absolute wreck and couldn’t be more grateful for the comfort we received from the whole team especially, Angie and Sally. Although, Millie is not yet better, we could not be more reassured that these wonderful vets are doing everything they can to help her - something which we hadn’t felt before. If anyone isn’t getting the service they need from a veterinary practice, we would absolutely recommend Arundell and can guarantee that you will leave feeling super satisfied with the care your pets receive! A big thank you from Millie, Charlotte and Alex 🐶

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  Dale Cooper

  a month ago

  I have a lot of respect for the fact action of the staff I met today over the phone dealing with the Carcroft team who directed me to their nearest available vet who explained very clearly the options for my pet when she needed it the most. Very quick to examine and a fast and simple registration to their practice. Thanks all who helped and gave Miyah a fuss and made a stressful situation easier for myself and Miyah.

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  Izabela Zaroffe

  2 months ago

  I am very disappointed with my experience at this veterinary practice. I took my cat for two paid consultations, during which a treatment plan was clearly established. I was told that my cat needs to be given Prednicortone daily on an ongoing basis. Unfortunately, because the vet I originally saw no longer works there, I was told that I must attend another paid appointment (£49) just to continue the same treatment. I strongly disagree with this approach. The treatment has already been established and paid for, and it is not my responsibility that the practice failed to properly record this information in their system or that the original vet has left. Due to my current financial situation, I am not able to pay an additional £49 for another appointment. As a result, my cat may be left without the necessary medication, which puts their life at serious risk. Asking clients to pay again due to internal staff or record-keeping issues is unfair and unprofessional. This experience has made me lose trust in the practice.

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