
Disgraceful service. They get away with it as they’re the only vets in Southam and they know it. Bills upon bills just magically appear. Paying a plan per month doesn’t matter as they’ll still charge you on that even if you’re in limits. No communication what so ever randomly get told you owe this out of knowhere. I’m a fair man I pay everything I owe happy to pay for a service, never had any trouble anywhere with circumstances like this, but this is generally one of the worst services I’ve ever had anywhere, think carefully if you join these lot. I’ve spent well over a grand there in about 6 months of being registered. They done one good thing for our dog after ages and ages of trying to get to bottom of it with zero initiative from most of them ‘just keep note taking’ until we saw a head vet. Anyhow, they’re still trying to get more money even though we’ve left to join a different vet as we was unhappy with the service. Really really angry at how we’ve been treated. Sure they’ll gloss it over anyway