Genuinely shocked that after having our small dog going to this vet for 10 years, we get a invoice for £60 because we decided to cancel the Pet Plan.
We contacted Blake Vets to ask how we change DD as we have changed bank, they told us that they just "give out the leaflets" and that it was for us to contact the provider. We had missed 1 payment at this stage because of the change in bank.
We received a text message to tell us that if the next one failed we would be charged £10.
Instead, upon review, we decided to cancel the plan.
Today we get a bill for £60 for cancelling, without any warning, from the Vets. The bill was from Blake Vets and not the DD provider.
You should also be aware that the provider that Blake vets use is one of the only ones in the UK that DO NOT charge a fee for missed DD's. So Blake Vets have decided to add this fee themselves.
The attitude we was met with was enough to move vets after 10 years.
Absolutely money grabbing. That is what you get for paying in advance for a plan just in case you use what it inlcudes. Money spinner, thats all.
For some reason I thought that this was a 'local vets', but upon digging a bit further, it appears that PetHealthClub (who they give out leaflets for at the vets) is also owned by the owners of Blake Vets - "INDEPENDENT VETCARE LIMITED" who operate tons of vets. So no, they do not just give out leaflets, they share the same umbrella company. Infact in 2024 the Pet Health Club is quoted as bringing in £175.6 Million to INDEPENDENT VETCARE LIMITED. Which is over £30million more that the year before, 2023.
