Andrew Thomson
We sent our Doberman for a small surgery to have a lump the size of 5 pence piece removed. Where quoted approximately £900, were charged £1600. What followed next was nothing short of disgusting. At the post operation appointment the clinician advised she had a benign malignant tumour, obviously this is not possible it is either one or the other. When challenged this was not dealt with and no explanation provided for this ridiculous diagnoses. I asked for the Surgery Director to call me on a number of occasions however the Director hid behind their staff. Our beautiful dog has a permanent 5 inch scar on her back permanently disfiguring her. This was unnecessary. Stitches were left in her that should have been removed. When I refused to pay the final £100 excess until I received adequate information and an explanation from the Director Camlas immediately attempted to scare me with debt recovery for the £100. I am in the process of sending the details of our experience to the Royal College of Veterinary Surgeons RCVS. My mother has a similar experience in being quoted £800 for an xray and charged £1600 for an xray and overnight stay for her cat. Speaking to people locally this appears to be a common theme with quoting and charging. Needless to say our animals are now being seen by another practise. Be warned about charging and our experience has been that of misdiagnosis and no responsibility taken by the Director. Photo taken 1 year after surgery
