Gillian McPhee
My friend’s dog was referred here by their regular vet for further investigations, including a scan and scope. I came along for moral support. From the moment we arrived, the whole practice felt warm, welcoming and friendly. It doesn’t have that cold, sterile feeling some veterinary clinics can have, which immediately helped put us at ease. Sadly, my friend received some very difficult news about her dog. The vet who saw us could not have been more kind or compassionate. He explained everything clearly, talked us through the condition and the options available, and gave us the time and space to process what we were being told. At no point did we feel rushed. The reception staff were also wonderful — incredibly kind, supportive and understanding during what was a very emotional appointment. Thank you to everyone at the practice for treating both my friend and her dog with such care, dignity and compassion during such a hard moment.
