Amelia Bewick
Absolutely cannot fault these vets at all. From the very first contact following our referral, the receptionist was amazing — keeping me fully informed, organising everything the same day, and even helping with the insurance when I was too overwhelmed with my sick dog. The vet herself was incredible with my large very nervous dog, Marley. She told me to let him off lead through our consultation which helped him stay calm while in the room, something he previously would not be able to do. She also turned her back to him and allowed him to approach her in his own time, which completely took the pressure off him. That small but very thoughtful gesture made such a huge difference and helped both Marley and me feel so much calmer. When Marley was diagnosed, everything was explained so clearly and kindly, and they even gave me pictures of his scans to take home so I could fully understand what was going on. The vet kept me informed of any price changes as the level of treatment needed increased, which I really appreciated. They also called me to help keep Marley calm as he was waking up from his procedure, knowing how anxious he is, and both the vet and vet nurses checked in on me and made sure everything was as it should be. The care, patience and compassion shown throughout were outstanding. My dog is now on the road to recovery thanks to this amazing team, and I cannot thank you all enough ❤️🐾
