cameron emm
Great care from all the staff here, lovely candour and very informative. Our cat was nice and calm and they treated her so well, they did everything they could to help with her diagnosis, would absolutely come again. Thank you so much to the team
Bec Hill
Referred for my boy who potentially broke his neck. They were thorough, listened, and explored all options. They rang sometimes twice a day to update us. My boy was in over new years and the staff took wonderful care of him. I would use them again if needed. Thank you Vera and Sergio for your expertise and genuine concern for our sweet sweet boy.
Lara Turner
An emergency overnight vet named Mario who can’t even speak or understand English. I am not kidding — his English level communication is Year 8 at best. I don’t understand how you can allow a person with such basic language skills to be placed in such an important role. Absolutely unprofessional and disgraceful. And how did he even get his licence? We had to go there because our usual vets were out of hours, but I would never come again because I can’t trust someone who can’t even communicate properly and didn’t understand what I said. By the way, if you advertise a 24-hour service, you should be able to answer the door at 7:00 am without leaving people waiting in the rain after more than 10 buzzes. I hate rushing people, but this is a hospital where everyone is racing against time for life. There was also no need for the lousy attitude from your staff when the door was finally opened. I appreciate the support you gave us overnight, but I can’t forgive the unprofessional mess I experienced, which may have an even worse impact on other pet parents in the future. I am not risking my pet’s life anywhere I can’t trust. You have to be able to speak the language properly to work at a veterinary hospital. Period.
Dovecote Veterinary Hospital, 5 Delven Ln, Castle Donington, Derby DE74 2LJ, UK
DE74 2LJ
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