Kevin Quinlan
Came into practice today for annual vaccination on my dog Rosie who I have recently got. The previous owner had the pet plan to cover everything and I was going to continue this in my name. Upon arrival I explained this to a quite surly on the point of being rude receptionist, I was told "You're not the owner" told her I am and explained the situation, Rosie has been registered at this vets since she was a puppy and had a 11.15am appointment. "Have you Registered" she snapped at me, once again told her I am the new owner of a dog that's already registered and part of their pet plan to cover jabs etc and I wanted to carry it on. You need to register she once again snapped, I asked if I could register then, she told me she was to busy, there was one person in the waiting room 🤔 She then told me Rosies jab for her booster was ready and I'd have to pay £96 for it. This is something that had already been paid for as part of previous owners pet plan. At this point I'd really had enough of this extremely unhelpful receptionist and said I'd go else where. Really awful customer service all I wanted to do was carry on a service my dog had had at this practice. Really disappointed
