Eagle Veterinary Group - Halesworth

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  linda L

  a month ago

  Had an epileptic dog. Dog started showing signs of epilepsy (cluster seizures). In order to stop the seizures we was prescribed rescue medication aka cluster busters in doses which were repeatable after 10 minutes. My dog needed 8 tubes of his rescue medication in order to stop his cluster seizures. Was always sold 8 tubes a time as per his regular vets advice. 18th December was the day my dog had seizures. Rang the vets for a repeat prescription of his medication and any other time when his regular vet was there this was no issue. 18th December one vet would only sell me 1 dosage of this medication and not the required dosage he was given normally. Which this resulted in more seizures leaving me at a point where I had no choice but to have my dog PTS!! I will NEVER forgive this vet for putting me in this situation when I shouldn't of been in this situation. If only this vet would of rang my normal vet and asked if this was right or read my dogs file correctly. My dog is now in a box as ashes when he should be running around having fun. He would of been 2 on NYE and yet I had him back in a box for his birthday. If I could leave no stars i would. My dogs regular vet was lovely.

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  Beth Garner

  a year ago

  We recently moved to the area with our very elderly cat Misti who was already poorly with an underlying condition. We registered her with Eagle vets and booked her an appointment. The vet was so incredibly supportive, kind and patient. We sadly had to have our cat put down but, the vet handled this conversation with the upmost professionalism and complete compassion. Following this , we picked up Misti the next day and they’d put her into the ‘cold store’ for us while we decided how we wanted to proceed with her… they promised us they would look after her and they did ! When we picked her up they gently explained everything and we got her home to bury her they laid her curled up, tail round just as if she was sleeping and this brought us so much comfort. We then received a beautiful card is post which was one from the vets , another with our little Misti’s paw prints and nose print and a cut of her fur in a little jar which again brought comfort to us in this difficult time. We could not recommend this vets any more highly and when we are ready and we have another cat(s) we will have no issues in registering them at Eagle Vets. THANK YOU 🙏🏼

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  Sorcha Mae

  a year ago

  Been with this vet for several years now, never had a problem until the change of management leading to a huge lack of communication within the company and me being lumped with a ridiculous bill which they refused to have any leniency with, customer service was horrendous and rude. Money definitely comes above animal care with these.

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