I made a huge error joining this vet. I thought they would act with care and consideration towards my pet, but it turns out that I was entirely wrong. They don’t care. They simply do not care about the health of my animal. It seems that I’m not the only one, reading through the reviews on TrustPilot.
Every time I speak to them about my dog, I have to explain every single part of his medical history three or four times in order to get the treatment he requires. His medical history spans nine years - more than half of which has been at this vet surgery. I am frequently asked questions the answers to which are in the notes. Zero preparation, zero care, zero continuity or consistency of care - and when I asked for a meeting with the Hospital Director to voice my concerns, I was told they are on ‘extended leave’ and it’s not possible.
It has been suggested to me by both veterinary staff and admin staff that if I don’t like the way they work, that I should find another vet. That’s exactly what I’m doing today. I am having to take my ten year old dog to a new vet because his treatment is not important here.
I urge you and implore you, please take your pet’s health and your business elsewhere. In no way has Eastcott Vets shown the required care or compassion towards my dog that they should.
