Carol Gregory
Have always had really good advice and treatment for our cats with very friendly staff especially yesterday when we had to say goodbye to Poppy and both Poppy and myself treated with absolute compassion a big thankyou to all.♥️
mick Atkin
Excellent staff, vets and nurses. First class service from booking in to treatment. Thanks to everyone at Evolution, keep up the good work.
Daniel Bean
My experience with this veterinary practice fell significantly below the standard one. This vet is part of the CVS UK Ltd group. They don’t wish to mediate!!! Look at email images And see how they gossip! Communication was poor, there appeared to be a general lack of warmth from some staf. During my cat drop-off for a potential tooth extraction, the practice’s systems were not even switched on, which meant I was asked a series of questions that should have been readily accessible in her medical records. I was offered a blood test (at an additional cost), which I agreed to, unaware that one had already been carried out just two weeks prior. With regard to a previously mentioned medication error, I’m happy to clarify that the medication dispensed was correct. However, no one checked the contents of the bag at the time of collection—despite me specifically calling ahead to request pain relief. It was handed over without any verification or quality control which led to me being given flea and worm killer, not the pain relief. This kind of oversight could cause major issues for clients with limited transport or mobility, and it’s disappointing that such a basic safety process isn’t in place at a long-established practice. I was also deeply concerned with the way my initial complaint was handled. Although it was made privately, it received a public response from Philip which I felt was unprofessional. When escalated, I was surprised to be referred to by my job title—an unnecessary and irrelevant detail that added to my dissatisfaction. Eventually, the director Tina became involved as a final point of contact. While I appreciated her intervention, the tone of our interactions felt more business-oriented than focused on genuine client care—something I’ve now come to expect within the CVS UK Ltd group. Despite acknowledging the failings, they have refused to issue any form of refund and still intend to charge the full amount. As a result, I am now disputing the transaction via my credit card provider. Should any monies be recovered, I will be donating the full amount to a local cat charity (one unaffiliated with CVS UK Ltd). The practice promotes itself as having Silver Cat Friendly status, yet my experience didn’t reflect this. While a curtain and a towel sprayed with calming pheromones may tick a box on paper, it did not demonstrate any meaningful cat-centred care in practice. I have submitted evidence and concerns to the accreditation body behind this recognition, who are now investigating the matter. I have since moved my cat’s care to a practice in Dunscroft, and the difference has been remarkable. During our first visit, the vet spent nearly 20 minutes reviewing Dottie’s health records with us at no extra cost. This put us at ease, particularly around a heart murmur that had previously been presented as serious by Evolution, but was now described as so mild it would barely register a score of one. Following my explicit request for Dottie’s records to be closed and for all communication to cease, I was disappointed to receive an unsolicited email from the practice regarding her vaccinations and an invitation to book her in. This communication was not only distressing but may also constitute a breach of the UK General Data Protection Regulation , individuals have the right to request the deletion of their personal data and to object to its further processing, including direct communication. Continuing to contact me after a clear instruction to cease all correspondence is unacceptable and raises serious concerns about the practice’s compliance with data protection legislation. We had also been told by Evolution that Dottie would be having up to 7 teeth extracted—understandably causing us significant distress—only to find that no teeth were removed at all, and she simply needed a routine clean. This level of miscommunication added unnecessary stress to an already emotional process.
2 White Ln, Thorne, Doncaster DN8 5UJ, UK
DN8 5UJ
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