deki amdi
"A very distressing and repetitive experience at the Penicuik branch. I have been a loyal client of this group for a long time and have always received compassionate care at their other branches, but my experiences at Penicuik have been very different. This is the second time I have faced the same pressure at this specific location. They used the same tactic with my mother cat before, and last night they did it again with her 5-week-old kitten, Leo. I was given three options: pay an estimate of around £3,000, sign the kitten over to the clinic (surrender), or have him euthanised immediately. I have translated records from the past showing this exact same 'ownership or euthanasia' ultimatum. I decided to take Leo home instead, and to my relief, he was playing and happy within hours! Even though they reported me to the RSPCA, the officer who visited my home confirmed that Leo is healthy, happy, and doing great. There were also significant errors in the paperwork; they used my 2-year-old cat’s name (Angelina) for my 5-week-old kitten and only corrected it with a pen after I pointed it out. While I highly recommend their other branches, I suggest avoiding the Penicuik location if you are looking for compassionate and attentive care."
