J B
Terrible Experience – Deeply Distressing at an Already Heartbreaking Time We brought our dog here to say goodbye after she reached the final stage of her long battle with heart disease, lung disease, and epilepsy. She was clearly at the end of her life, and we wanted her to pass peacefully. Because we hadn’t previously used this veterinary practice, I was absolutely shocked when, after agreeing that it was indeed her time, the vet proceeded to accuse us of possibly “stealing the neighbour’s dog and having it put down out of some sort of vendetta.” When I explained that we had used different veterinary practices over the years which is why he hadn't seen us before, he called this “highly suspicious” and suggested again that we may have stolen our own dog. I immediately asked him to check her microchip, only to be told it would take several hours to confirm whether I was “telling the truth.” As if the delay in the microchip system was somehow my fault. It was only after we provided the phone number of our dog’s cardiologist who personally confirmed we were the owners that he finally accepted the truth. No apology was given. I should have walked out then and there, but our dog was suffering and we had no choice but to proceed with the euthanasia. What was already the worst moment of our lives was made so much more traumatic by an unfounded and frankly outrageous accusation. A heartbreaking goodbye made infinitely worse by the behaviour of this vet. Shameful way to treat anyone, let alone someone saying their final goodbye to a beloved pet. Go elsewhere.
