Joanne Thornton-Cartwright
I cannot thank Rosie and her team enough for saving Beau’s life. Rosie acted so quick and gave Beau the best treatment and care, we will never be able to thank you enough. Definitely recommend this practice 100%. All the staff are amazing and Rosie is phenomenal. Thank you again xx
Valerie Poyner
My little Daphne was quite poorly been up three nights with her, Rosie the vet that we saw was very helpful. Thank you very much didn't like troubling you on new year eve but had no choice, Thank you again for your help much appreciated 😊 Happy New Year to all the staff x
Josie Hadley
Due to the poor record keeping and woefully inadequate admin staff, my dog is no longer covered for any issues with his ears under his insurance. They misquoted me in their notes and added the wrong date to the claim form. I am currently going to the Financial Ombudsman Scheme and the Vet Mediation Scheme. I made a formal complaint following their farcical procedure (read it as it's so ridiculous) and was totally ignored by the whole practice. I then resorted to contacting another branch who forwarded my complaint to Tim Harrison. I got one level resolved but even then my other issues were ignored. I had staff members ask me to complain as they can't cope with the number of patients they have and yet they wont close their books. They can't even answer the phone they're so understaffed. It took them 42 days to process a claim form when other vets have a dedicated team to this in 48 hours. I moved here because of Rosie but her arrogance is out of control. She's treated like a demi god by some people but I found that she undermines and humiliates (at White Cross she shouted across a packed waiting room that I'd not paid my bill when I'd not even had a reminder...) In over 40 years of owning a pet, I have never known a vets to be so inadequate. I would strongly urge anyone using this practice to record their consultations on their phones as they cannot be trusted.
Unit 2-3, Gatehouse Retail Park, Dudley Rd, Kingswinford DY6 7BJ, UK
DY6 7BJ
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