roger doe
Took my 12 year old Shih Tsu to the Walton branch, after his back dew claw literally swelled up overnight. Initially, it was thought he'd caught it on something and had a course of antibiotics. After a week it had reduced in size, but I was recommended to have it surgically removed ( including digit amputation), to prevent any infection spreading. I booked him in at the Clacton branch and the surgery was successful. Biopsy results were that it was a malignant tumour, and they were able to completely remove it. Everybody who I have dealt with, receptionists, nurses, and the vet's, have been fantastic... kind, compassionate, good communication, and give you the time of day. Apart from an upset tummy (anaesthetic and meds), my best friend is recovering well at home. Having had several dogs over the years, this is the first time, where my dog has actually walked into the treatment room without trying to go in the opposite direction! I'm so glad that I have insurance cover, & Haven are dealing with that for me, aswell. I would highly recommend them.
