Heckington Veterinary Clinic

• 

  Terry Hollingsworth (Telboy)

  2 months ago

  Absolutely brilliant Service from all the team, I knew Barney was in good hands.

• 

  sally Jahangir

  2 months ago

  My dog had been treated my the sutterton branch and whilst they were very good, the same cannot be said about my experienxe at Heckington. I took my dog to Heckington as it is closer to where i live. I needed a replacement cone and he was recovering from having surgery for removal of a mass. The person he saw noticed his poor was swollen and wanted to check his wound which i understood and she wanted to remove the bandage. My dog was seen by Jo and at one point my dog was half in reception half in consulting room and when Jo was looking at the bandage she asked for another colleagues help and they were openly talking in my presence about wha lt they should do and remarks were also made that his paw shouls have been bandaged, when Jo removed the bandage she was talking to her colleague about what they should do namely do we bandage again or leave it. They decided to rebandage and i was asked to hold my dog and at this point he was shaking and trembling and i could not comfort him, and his paw was bandaged and it was so padded be could not get in the car. Jo put her hands on the floor before bandaging my dog and she never washed her hands. I also said his paw will get wet and she nonchantly said just put a poo bag on his foot which i did and this kept falling off and i was not comfortable touching his leg to put the poo bag on. I found Jo very condescending and patronising and she kept telling me he was only supposed to have 5 mins walk 2 to 3 time per day and i knew this but she kept repeating herself. I said he does go upstairs and Jo said he should not be going upstairs and i said i cannot stop him and Jo said have you not got a gate and i said no. Jo also kept repeating the fact it would help if you have a collar to keep his cone on and i said i had one but would beed to find it and she kept saying the same thing. She made me feel like i was being told off like a naughty school girl. It did not end there when i was in reception Jo asked if elton was on a medication beginning with p cant recall name and i said i did not know and she became quite forceful and said is it purple liquid and i said no..she then checked his records and said it was ok with his medication. As we left she also said i dont know what sutterton will do with that paw but its major. I was alarmed and shocked at the treatment by Jo and due to her behaviour she made me question whether Sutterton had bandaged my dogs leg correctly and whether they had given him the correct medication. I also do not know why she let me leave a dog with a paw which in her words was major. I will never use Heckington branch again and i am pursuing a complaint with the practice. Avoid Heckington . My dog was also very distressed and subdued following his visit and treatment by Jo and he was himself until Jo saw him and it went downhill fron there.

• 

  Ashley Young

  3 months ago

  Great place and really love what they do

Accessibility & parking