Marnieandlacey
Really upset with this service. Our beautiful dog Bella isn’t very well. We called the vet to see what we should do about getting her put to sleep as she’s picked up half an hour before her due appointment. The women was really rude on the phone and wouldn’t speak, then she just hung up the phone and earlier this morning also. Shame on you people. If you wanna be snotty why work in a place like that in the first place, horrible!
Joanne Taylor
Absolutely terrible! Rushed my brothers dog in as he was really ill and falling all over to be told sorry were not taking on new patients and to go private. I said hes registered but they took him off as the dog hadnt needed help in sometime. They wouldnt see the dog and had to leave even though the poor dog needed help. Some charity that Is. Never put a healthy dog down but theyll happily leave one to die in pain while the owner begs and begs. No compassion no care. Shame on you
Claire Deyes
I rang pdsa as my 14 week old puppy was very poorly. The lady on the phone was rude and obnoxious. Stating I didn't have the right benefits which I told her I did. I ask if they was going to see my dog or not as i just needed her at a vets asap. She then shouted down the phone at me saying I was being abusive. My gorgeous puppy was limp and gasping for breaths which I explained to her on the phone. She was more bothered about an outstanding amount that I could not pay until the 26th then my puppies life. I then had to ring around and medi vet was the only other available vet in Swanland. My poor baby died on the way to that vets. But if the woman on the phone had not been rude and argued with me for 10 to 15 mins about an amount that I would of paid next week then my darling dutchess she may of still been here giving me cuddles. I am utterly heart broken and shattered. Medi vet where absolutely amazing and could not fault how they handled her and myself sobbing.
Switching vets in the UK is generally straightforward — if you know how the records transfer works. A practical guide for owners ready to change practice.
The Competition and Markets Authority's 2026 vet market reforms are coming. A plain-English guide for UK pet owners — what's changing, when, and how to use it.
A practical decision framework for finding the right UK veterinary practice — without drowning in detail. Links to deep dives on costs, registration, reviews, and the questions that matter.
