Beth Knox
Took 3 hours to come out for an emergency! My horse was in extreme distress and they are only 2 minutes from my yard. Made a complaint and was patronizing very unhappy considering I've used for years . REPLY TO YOUR COMMENT unfortunately you did not provide the service I have all the call logs on my phone I did not get put through to a vet I was advised that one would call me . I had to chase vet serval times as this was a life or death situation. All in which is recorded on my phone alongside my complaint to yourselves directly. And I wasn't the only person who called you either . Due to your lack of urgency to this issue if anyone is interested this was a retained placenta in which could of been in before vets around 8 hours and anything over 4 is a risk of sepsis equalling death the placenta was not removed untill around 5.30 so 7 hours after initial call to vets . I also had no further calls from vet during the period she was left when she said she'd contact me again I had to chase . Then when she did come she required help with identitying if the placenta was okay even though this is a qualified vet which was witnessed by 5 other people so no it's definitely not an unfair review considering it all could of been resolved a lot quicker.
