ezecheech
Fantastic practice who are SO attentive and caring not only about the concerns of our furballs but also any worries we as owners may have. The clinic itself is spotless and staff are SO kind and friendly. No hidden charges and any costs that may arise are discussed from the onset which is fab. We have been with the practice for over a decade and our boys are thriving as seniors. A heartfelt thank you!
Rhi
We recently visited for the first time and had a great experience, the vet (Ellie) was exceptional and extremely reassuring for our cat. Very knowledgeable and the front desk team were also very friendly.
Solar
This practice used to be family run and had a very good local reputation. Unfortunately, since being taken over by IVC Evidensia, our experience completely changed, and not for the better. Every visit seemed to be with a different new vet, which says a lot when staff appear to be leaving constantly. There was no continuity of care, and it felt impossible to build trust with anyone. On top of that, almost every appointment turned into a sales exercise. We were repeatedly pushed towards unnecessary tests, treatments and plans that felt designed to generate money rather than genuinely help our dog. One example, our dog had a sticky eye. Instead of starting with a simple solution, we were encouraged to sign up for extensive investigations and treatment plans that could have cost hundreds, even thousands. In the end, the issue was resolved with a simple liquid drop costing around £15. We have since left the practice, as have many others we know locally, and we would strongly recommend people think carefully before registering here. If you want more insight into how this corporate group operates, I would suggest watching the BBC Panorama programme on IVC Evidensia. It certainly reflected the experience we had.
Bankton Square, Livingston EH54 9EY, UK
EH54 9EY
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