Justin Woods
Our dog Luna recently injured her back, and after feeling dismissed and unsupported by our previous vet, we were left completely lost about how to help her recover. We decided to visit Larkmead for a second opinion — and we are so glad we did. From the moment we arrived, the practice felt modern, welcoming, and friendly. We were seen by Florena, who was absolutely amazing. She took the time to listen, understand Luna’s history, and answer every question we had. She clearly explained all the possible options, including the recommendation for X-rays which we proceeded with. After reviewing the X-rays with her colleagues, Florena phoned us with a clear summary of their conclusions and a practical short-term care plan. At our follow-up appointment, she was just as caring and thorough — she even watched Luna walk into the room to assess her gait and remembered personal details from our previous conversation, including that I’d had a back operation myself. We left feeling reassured, supported, and finally confident that Luna is in the right hands. We’re incredibly grateful to Florena and the whole team and will be moving Luna’s care to this wonderful vet surgery going forward. Highly recommended.
