david butler
Lorna was patient and thorough with our little dog. She didn't rush and made sure we understood all options. Never felt like we were being pushed to do more and more tests. No1 concern was animal welfare, not sales. Totally recommended.
Wendy Mcdonald
Lovely vets. Very thorough and caring. Very reasonable prices. They won’t try and push you into other treatments that you may not need/want. They listen to the owners! I recently had to have my old boy put to sleep at the age of 14, as always it was done with care and consideration. Invoice not sent for 2 weeks. Very happy with them.
Damian Taylor-Martinez
Absolutely terrible experience and I will not be returning. My dog died on 28th November, which was devastating for me and my family. His body was sent for cremation and the ashes were returned around 12th December. A friend kindly collected the ashes on my behalf, and I was informed I would need to pay the invoice. The invoice was only issued around two weeks ago, yet since then I have received constant calls and repeated invoices, despite the very recent bereavement. I have been beside myself with grief and found this level of pressure deeply upsetting. On 22nd December, I called and paid the invoice in full, knowing that it needed to be settled. Despite this, I also received a letter threatening court action, stating that invoices must be paid within 30 days — even though the invoice had not been issued 30 days ago. This complete lack of compassion and understanding for a grieving pet owner is shocking. At a time when sensitivity and empathy should be paramount, I felt treated like a problem rather than a person who had just lost a beloved family member. Insensitive, distressing, and handled very poorly. I would not recommend this practice to anyone who expects care and compassion during one of the hardest moments of pet ownership.
The Quarry office, Grantham Rd, Waddington, Lincoln LN5 9NT, UK
LN5 9NT
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