Lockwood Animal Hospital - Rosewood Vets

• 

  MTP

  a month ago

  Repost: My experience was deeply concerning. The receptionist, Jo, was not only extremely rude but also attempted to charge me for a service the clinic does not even offer. When I was asking further questions, she dismissively told me, “Don’t come”. Such unprofessional and disrespectful behaviour is unacceptable, especially in a setting where trust and compassion should be paramount. Equally troubling is their apparent practice of overcharging. There seems to be a consistent pattern of adding unjustified fees. If this is how they handle communication and billing, it raises serious concerns about how pets are treated behind closed doors. I would urge others to think twice before bringing their animals here.

• 

  Nel W

  4 months ago

  Just wanted to say thank you to you all, sadly we lost our beautiful border collie Astle after a short battle with lymphoma. Alan was amazing and explained everything to us. He even took time to take pictures and sent a detailed letter to our insurance after they denied a claim for £2k and thankfully got accepted (I recommend not to go with Waggel- there insurance is not fit for purpose). I also wanted to say how amazing Amy your administrator is, she has been so helpful chasing the claim for us, she is a real asset to your team working behind the scenes. X

• 

  Dakota Gyle

  a year ago

  Brilliant Vets. We recently had to take our kakariki Artie to rosewood vets. Dr Antonio (I believe his name was) was recommended by our usual vets as being very good with birds. We had been to see bird specialists in the past in Birmingham and had awful experiences so we were very nervous about taking Artie. The receptionist was lovely and the vet spoke to Artie like he was a person not just a bird (which we had not experienced in the past by bird specialists) so we felt very comfortable with him. He was very mindful about what was best for Artie and that birds can get stressed very quickly. He gave Artie some antibiotics and told us to call back the next day if he was still alive so we weren’t wasting money buying the whole course of antibiotics if he wasn’t going to live. He was very genuine and treated us like he cared for Artie just as much. Unfortunately Artie passed away so my mom called the next day to cancel the antibiotics. We have just received a sympathy card, which we weren’t expecting. We are so pleased with this vets! We will definitely take our other animals there. Nowhere else I would trust with my birds.

Accessibility & parking