Linsay Scott
Low waters only seen us a couple times at the very end of our dogs life. Every member of staff was absolutely amazing. They were so kind and caring at the end of our boys life. Highly recommend and wish we’d moved our boy sooner than we did to them. Thanks everyone x
Loraine Maher
We have been with Low Waters Vets for almost 2 decades now and the care, support and dedication to our dogs well being has been nothing short of INCREDIBLE. Our beloved mini schnauzers Tigi, Rubi & Monty (all sadly now in dog heaven) and our current mini called Eddie have all received wonderful care form the Low Waters team. Through their lives (and their passing) we probably saw Lesley the most and she was the vet that walked us very gently through the euthanasia of the first dog we lost - it was daunting and terrifying, but Lesley was so compassionate and supportive and prepared us well for what was to come. We've got to know all of the team over the years and ALL of the vets, vet nurses and reception staff are truly fabulous. We have always felt in very safe hands and everything they have done for us was 100% in our beloved dogs best interests. We still have our wonderful Eddie and hope that he is with us for a VERY long time to come.
Isabelle Thompson
Bitterly disappointed with service .. we had to have our dog put to sleep on Tuesday . You can imagine the emotional state we were in at that time and left immediately after. This is the third dog we’ve had pts and always have done this . This time we assumed he would be sent to crematorium like before but when we phoned today Friday to ask about his ashes we found he was still at vets as crematorium has to be paid upfront . We asked why we weren’t told about this new way of doing it at the time or by a phone call to be told they were giving us time to get over it . They had ample time to tell us when we were giving consent to put him to sleep as we chose the container his ashes would be put in at that time too .. so if we hadn’t phoned today how long would he have laid there .. as it is he will be there all weekend as it was too late for him to be collected today . I’m afraid after 25 years with this vet this last year I’ve found it’s gone downhill . Paying for two visits for same thing to find there isn’t anything they can give us so why asks us to go a second time two days later . that time it was diaherra . Both times she got a health check .. both times paid for . I’m afraid I’ll be looking for a new practice.. really really disappointed and upset about this as when we pass the vets we know he’s still in there . It’s bad enough having to go through all the upset without this being added to it . More so when it was left up to the receptionist to tell us I’d have thought when she went to check someone in authority would have taken over ..
84 Portland Pl, Hamilton ML3 7LA, UK
ML3 7LA
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