Malthouse Vets

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  Felicity Lees-Price

  7 months ago

  I could not recommend Malthouse Vets more highly. They have supported us through the most difficult time with both our cats. Offering both care and professionalism at every stage, you never feel rushed or that you are asking too much of them. You feel heard and they treat your pet as the unique little character they are, going the extra mile to make them feel safe. Every person at this practice cares and understands that pets are our family and how deeply we love them. Kindness is engrained in this practice. We are forever thankful for the dignity and compassion they gave our boys over the years.

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  Allison Bevis

  7 months ago

  Whilst fairly happy with the veterinary staff, the RECEPTION STAFF are diabolical. On every visit, I was met by SARAH who has zero customer service skills and talks down to you with an air of passive aggression and superiority, as she does on her phone calls. She refuses to smile as if that gives her more authority. She acts more like a gatekeeper than somebody who has any compassion for you as a stressed owner of a much loved pet. The vet who witnessed her obnoxious behaviour and agreed that she was unprofessional, apologised on her behalf and said they would be having a word with her. Despite this, I was met with more hostility at the very next appt. After making a formal complaint, I received a sarcastic reply from the manager (Sarah's friend!), was told that it would be investigated and that the owner would be in touch. I've still heard NOTHING and so have now moved my cat to Arberth's vet in Redstone road. An unpleasant situation that could have been rectified by appropriate action and proper acknowledgement. Be warned...if you have a complaint... (and you might)... it won't be dealt with.

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  Michelle kirkland

  8 months ago

  So happy I moved to this vet, not only are they close by, the staff are so lovely and they greeted my kitten. They’re real animal lovers. Thank you so much.

Accessibility & parking