Pola
On Monday, 16 February, I booked an appointment by phone at the Edgbaston clinic. The appointment was agreed and confirmed (!) for Wednesday at 11:30. This was important because my dog urgently needed a vaccination. At the scheduled time, we arrived at the clinic, but it was closed. I called the same staff member who made the booking, and he told me that the clinic had actually been closed for a week and that it was impossible to make the appointment. This was extremely surprising, because when I called to book, he never mentioned this. Instead, he asked many questions about my name, my dog’s name, and my address, repeating them several times. However, no important clarifying questions were asked (for example, “Which clinic would you like to book?”). This is especially strange because each clinic has its own phone number, and I called the number specifically listed for Edgbaston. We then spent 15 minutes standing outside in the cold trying to resolve the situation. Eventually, a new appointment was arranged. I had to take another taxi for 30 minutes (and the same distance back). No discount was offered, only “Sorry, that’s unfortunate.” In total, I spent £50on taxi journeys. I also received a penalty at work because I was 2.5 hours late(-50£ more,so I spent 100£ just to get a vaccination that I was told would cost £80 ) Additionally, the price quoted on the phone was £40 less than what I was asked to pay at reception. Again, I was told, “Oh, maybe you asked about something else.” I paid all the money I had left after deducting my taxi expenses. I brought £80 because that was the price I was told, plus £10 for the taxi home. In the end, I was given a handwritten note saying that I still had an outstanding balance.Even after I explained the situation, I was still asked to pay the full amount. Only after I repeated several times that I had no more money and that I was very unhappy with the situation was I told that a manager would contact me.It is unclear how, with such poor organisation, the clinic considers it reasonable to request full payment in this situation. I have no complaints about the veterinarian — she was polite and professional,that’s 1 star for her Everything else was extremely disorganised. Let's see what the manager says. I'll complete the review as the situation becomes clear P.s. Well, the call was received literally an hour after the appointment . And they don’t care about the fact that it was their mistake - they oblige me to pay a full price. In total, I got vaccinated for £120 (although £80 was voiced on the phone) and I spent £100 because of their mistake as I described above. I strongly don't recommend this place. The experience of being in this place cost £220
