Marlborough Road Veterinary Centre

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  Devon

  2 months ago

  I have just been for an initial health check - Great advice, friendly staff, overall a positive experience!! The receptionist and clinician (Abbie) were lovely and incredibly helpful, thank you!

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  Angela Irvine

  5 months ago

  They failed to send an order number with a prescription so my order was lost and offered to provide the medication for £250 . It cost £49 online. I made a complaint about their carelessness so they decided the trusting relationship was broken and withdrew veterinary services. I had to cancel the healthy pet plan therefore and they gave me a bill for £172 for 4 flea tablets and 1 worm tablets as they'd given me extra supply for 2 pets. 6 tablets are £38 on line. No regard for the welfare of either of my pets just regard for profit. They charged me £15 for 10mls paracetamol when I first went there so I decided to purchase online which they obviously had a problem with as no huge mark up for them.the practise manager has no animal care background and has zero concern or understanding of pet owners. Avoid buying anything off them their mark up is 3 times and whatever you do don't complain or make any suggestions of how to improve their service they're never wrong

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  Talia C.

  5 months ago

  I had a terrible experience with this practice! Approximately 4 years ago I had booked my cat for neutering and microchip. I arrived on the day at the time I was given and was told I had come too late and would have to rebook. I explained to the receptionist this was the time I was given when booking on the phone but she was not interested and I had to rebook. My cat gets very anxious when travelling and I made them aware of this. After his procedure the following week, I collected my cat but when we got home I realised a cannula was left in his paw and was bleeding heavily. I immediately called them and after a few hours a veterinarian nurse came to my home to remove it. It was a terrible experience and an unacceptable negligence on their part. Fast forward 4 years, I had called them a few weeks ago as I am getting ready to move homes and couldn’t find the details of my cat’s microchip to change the address. I was told they had since changed their systems and could not find the details of my cat’s microchip. I was asked to bring him in so the microchip could be scanned. Last week I went to their sister branch in Newport road where my cat (who is extremely anxious to travel) was scanned and it turned out HE WAS NEVER MICROCHIPPED! My Siamese cat has been walking around unchipped for 4 years! Moreover, I was told I had to pay if I wanted him microchipped on the day!!! I had paid for this the first time and was outraged but to avoid having to make him travel one more time I had paid again and had him microchipped. They were unable to offer an explanation as to what happened as they could see he was initially booked in for neutering and microchip. This is unacceptable and absolutely disgusting. Please avoid this place at all costs!

Accessibility & parking