Rochelle Cutler
Thank you so much to Seamus and everyone who looked after our dog through his operation and recovery. We are so relieved everything went smoothly and super grateful to you all. Seamus is a real pro and I felt very confident in his ability to do this difficult procedure. Thank you again!
Luke Warren
We were loyal clients of Mercer & Hughes in Bocking for years — until a recent experience left us shocked and disappointed. After saying goodbye to our beloved Jack Russell, we were sent a cremation bill for £436, with £316 for cremation alone. This invoice arrived weeks after the visit — we were not shown pricing at the time. Out of curiosity, we took the invoice to a respected independent local vet. They told us the exact same service would have cost £160, and were genuinely shocked by the prices charged. We raised this privately with Mercer & Hughes. They refused any refund or adjustment, stating: "we don't compare ourselves to other practices." It’s worth knowing Mercer & Hughes is no longer an independent vet — they were acquired by Kin Vet Community, a larger group rolling up vet practices across the UK. In our view, the service and pricing have changed dramatically since. We’ve now moved to Linkswood Vets in Halstead, who are not only significantly more affordable, but felt more focused on both our pet and our family. Just sharing this experience in the hope it helps others make a more informed decision.
Fiona Hutchings
There was plenty of parking spaces when we arrived. There were a couple of other people in the waiting area and the receptionist asked if we wanted to sit outside (we were there for a euthanisation). We waited half an hour before deciding to leave. The vet spoke to my sister, stating There was no flag on the appointment to let him know why we were attending the surgery today. Disappointed with the communication/ service on this visit. This is not how they used to work when they were owned by the head vets. We have had many, better experiences with this vet surgery in the past, but this was the worst. Especially at such a delicate time.
175-179 Church Ln, Bocking, Braintree CM7 5SG, UK
CM7 5SG
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