Middlesbrough PDSA Pet Hospital

• 

  Lou B

  2 months ago

  Shocking place. My dog developed vestibular disease last week and i contacted the pdsa. They informed me that my dog was not registered under my name and was under my exs name so they wouldnt see him as i would have to register myself and they arent accepting new people. I plan on getting my dogs details off them as i want to know when this change was made. My dog was last there in 2024 and I rang the pdsa and i took my dog there myself, so whats changed? I havent changed my dogs ownership so if he was under my exs name then why was i allowed to deal with everything? Every time i have taken my dog to the pdsa it has been me that done it, not my ex. So moving forward i will be getting my dogs records, putting a formal complaint in and taking the complaint to the RCVS as i do believe this comes under negligence. From the pdsa's website "Always contact your vet if your dog has symptoms of vestibular disease, and ask for a same-day appointment if they are vomiting or seem distressed." yet the pdsa to turn round and say my dog isnt under my name yet seen him with me the last time he was there? It doesnt make sense. Edit. I emailed on the 9th and 14th January requesting their complaints procedure and my dogs information as I want to know when his ownership was changed. No response so I shall go into branch to get this information and escalate my complaint to the RCVS.

• 

  Scott Young

  3 months ago

  Cannot fault the service,called up the night before and got my nanas dog booked in and registered even though we where very concerned and stressed the receptionist handled it perfectly, we had some online advice about the dogs situation that helped slightly. We called the next day as the problem had got alot worse and an appointment was made straight away unfortunately my nanas dog willow had to be put to sleep due to a major issue that would only get worse and we trusted the vets advice.Willow died with dignity, love and care and we felt like they had done everything right.Thank you

• 

  nicola ghammem

  3 months ago

  I sorry to write this but I really found most of the Vetinary staff quite rude and not very sympathetic or compassionate,reception staff a lot more caring also the older lady vet with Bob blonder hair is lovely,but the others never even tried to put the pet or ourselves at ease,I k ow they deal with situations everyday but come on your dealing with people who are grieving and animals that are suffering

Accessibility & parking