Shaan Purcell
I had two dogs over the space of a few years on the pet healthcare plan which to me didn’t seem worth it as every time the dogs needed to be seen. I would be charged £60 or more but nevertheless I paid just before Christmas this year I was advised after asking to cancel my membership by a member of staff at Mulberry vets to keep my subscription going until the end of the year of the year and then when I do cancel it will Workout cheaper when I come to cancel my subscription again this was not the case it had actually taken the monthly fee for both of my dogs for the pet healthcare plan out and on top of this, they wanted £60 per Dog for the cancellation Which obviously ends up being quite a lot of money and this did not work out better like they said When asked about what I was told by a member of staff, they told me they had no record of this being said I also asked why I have been charged the monthly fee as well as the cancellation and why the monthly fee can’t go towards They told me there’s nothing they could do Very bad customer service wouldn’t recommend PS, this is literally the first review I have ever written about anything.
