Whilst I wasn’t expecting to have to use an emergency vet for my Syrian hamster Arlo, he became poorly and clearly had something going on with his breathing. The emergency vet we saw, David (I believe), was lovely. Arlo has been a trickier character than my previous hamsters (in temperament). From phoning with the concerns and throughout the whole visit, it was a very positive experience. David was very kind, thorough (as much as you can be with a small animal), and reassuring. It was obviously an experience that went onto my credit card but it was my decision to get Arlo and therefore my responsibility to try and keep him alive! So I just want to say thank you for your care and kindness, with Arlo, myself and my partner 😊! Hopefully his pneumonia gets better soon.