Very rude and disrespectful vet - Hans Van Der Hoven, which I believe is a director. He caused me severe emotional distress and anxiety, I felt scared, bullied, insulted, very threatened, and later humiliated in front of all the visitors and staff at reception while trying to get some help for my cats.
My family has been using this practice for over 40 years and I have been recommending them to all of my friends. They have never been anything but nice and helpful to me. However, Mr Van Der Hoven managed to single-handedly destroy my trust in this practice in minutes and traumatise me so much so, that I have not been able to stop crying for hours after.
I have several pets that I meticulously care for, they are my life and my babies and I take them for check-ups after every sneeze or cough. I pay for each monthly (vet plan) and spend thousands of pounds per year towards their care and health.
My cats all have up to date cat flu vaccinations, administered by this practice yet one of my cats contracted this flu and is undergoing treatment. I came for a second health check since treatment started.
My visit today was horrendous. I was spoken to as if I was a useless peasant: anything I was saying was dismissed, vet was barking orders at me instead of talking to me, the treatment that was recommended, I felt, was excessive and when I tried to discuss an alternative method, he angrily chose even more inconvenient one to punish me for (God forbid) having an opinion about someone I care so much for. He then left the room leaving me very upset. I didn't want anyone so rude and abrupt to continue examining my baby so I took them both and left the room. I've asked to see another vet at reception when he walked in and demanded that I get back in the room and when I refused, he threatened that he would report me to RSPCA in front of the people at reception and full waiting room. I can see no other reason for him to threaten me like this but out of vindictiveness, which is even more insulting given how much I spend with this clinic each year and how passionate I am about my furry kids.
This individual is in no condition to be facing customers: rude, abrupt, unprofessional and vindictive. He would benefit from further training before he insulted more customers.
I am a single disabled mother caring for two disabled children and my life is not easy as it is so the last thing I need is to be shouted at by some obnoxious condescending individual when I come for help and I pay good money for it.
