Oak House Veterinary Centre Ltd

Howard Rogers

8 years ago

The vet waffled, kept disappearing for long minutes at a time to "consult with colleagues", and never answered a question without mentioning half a dozen possibilitied. Our cat was clearly in distress (with a blocked urethra), and we were given a choice of £1000+ "gold-plated" treatment whose prognosis was, we were *eventually* told, "not great". Or euthanasia... but when I asked how much putting a cat down cost, that again resulted in him disappearing for five minutes, typing interminably on a computer, and then a list of multiple options. Really, I'd had enough at that point. I knew we were going to have to put the cat down, but I was damned if I was going to let this vague, waffly person without a skerrick of empathy in his body do the deed. We went down the road to Vets4Pets and received precise information, clear choices and excellent personal service from people who actually cared. The difference between the two was stark, and we'll never go back to Oak House vets again. I also want to emphasise: of course we were upset at what was coming the cat's way, but it wasn't our emotional state that made us infuriated with the lackadaisical vagueness we were confronted with here. Seriously: if you can't quote a price for putting a standard moggie down off the top of your head, you're doing it wrong.

Dallas Mcalonan

10 years ago

I had to make the horrid choice of having my bunny put to sleep today. I'd never been to this vets before but the lady vet who i met today (Young blonde girl) made the process far more bearable than i could have imagined. She was incredibly compassionate,reassuring and honest and i'm so glad she was the one who we saw. I was sobbing my heart out and she made me feel a lot better and she was very patient with me. Thank you

Daisy Baguley

10 years ago

I was with this vet for over a year and I always thought yes they are more expensive than other vets but they are local and convenient. But I decided to leave due to the fact near enough every time I went in there was someone different on reception, to be honest never knew what they were doing, or anything about anything, I was part of the pet health club which included flee and wormer, boosters and reduction in prices and a free 6 monthly check up. So you would think you get a better service but unless I asked or arranged to collect wormers and flees or arranged my own 6 monthly checks they did nothing so they don't provide any of this its as if, if you remember we'll give it you. I have a greyhound which are renowned for bad teeth, my boy has amazing teeth for a 6 year old the odd one receding but nothing major, they insisted I had 6 out !! at cost of £600 that's with my health club discount. Since I've seen the vet I went to my local retired greyhound centres own vet he said he's appalled that they would to take such good teeth out of him being for a greyhound they are amazing, at most need laser cleaning. Now with a new vet and he agrees just a good clean and keep up brushing they'll be fine for a year or two at least. After leaving them a month later I receive a letter saying I owe them £62 for boosters, flee and wormer which I was disgraced at baring in mind I paid health club for a year and didn't get my fist injection free when you start. I tried returning the flee and wormer tablets to reduce my bill. they didn't come out the box and were in my kitchen cupboard for three weeks, they refused to take them back because they don't know how they've been stored, I said same way you do in a cupboard, if that's the case the last tablet out the 6 months worth how do I know its going to be affective so I should get new ones every month not 6 monthly, baring in mind they are always out of stock of them. So my conclusion is they are over priced and all there staff move round to much between practices you cant build up a relationship or a trust in one vet and you have to start all over again if your going back regular because it wont be the same vet, if you want the same vet you have to go to the practice they are at that week and there reception staff need training on there products and services not just to book consultations and take payments. My advice go to a vet that has regular staff are organised and you can build up trust in and were you wont get frustrated.