Penrose Veterinary Group

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  Millie Clarke

  2 months ago

  Couldn’t fault the practice they went above and beyond looking after my bunny Lola when she wasn’t very well . Very supportive . Receptionist staff are lovely too !! She’s now back to her usual self xx

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  Sonia Brown

  3 months ago

  Visited on 3 December with my dog that was in labour needed to have emergency c-secton paid £1000 upfront only one puppy saved, first 3days mum seemed to be picking up but then started to go down hill tried ringing vets several times and got know answer, spoke to a different vet that told me to take her back to vets which I was going to do but unfortunately she died before we got there. Kept being sent emails and letters about the money which I still owed ,phone and explained that we were grieving and I would settle the bill in the new year then I get a highed letters saying if I didn't pay within 7days it would be referred to a collection agency, this less than a month since I visited the vets. Ive have had no sorry for your loss nothing but demands for money, they care about the money more than they do the pets

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  Bethan Fiddes

  4 months ago

  My family has been using Penrose vets for around 20 years and their service has always been brilliant. I got my first dog nearly 5 years ago and they have been amazing especially recently and so accommodating to my dogs needs. I especially want to say thank you today to the male vet, so sorry I can’t remember his name! For taking great care of Honey during her X-rays and taking extra time out of his day to make sure the procedure didn’t effect her training. Very pleased with the service received, she always gets her medication on time and they are patient and understanding with her every time I go in there. I have seen a lot of different vets recently at the Penrose practise and they are all so lovely. Can’t fault them!

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