Pride saved my boy from being paralysed for life ❤️
After a freak accident on a Saturday night over the festive period, we were being told we would have to wait until Monday morning by multiple other referral centres for an MRI, let alone any surgery he may need. Our local vet continued to ring around, until finally coming to Pride. They accepted Archie in the early hours of the Sunday morning, and had him assessed by their night vet, set up with pain relief and a catheter, reviewed by a neurologist, MRI scanned, and then in surgery, all within less than 12 hours!
Without Pride, the damage would have almost certainly been irreversible by the time anyone saw it, and thus Archie would likely never walk again. We are only 8 days post-op as I write this, but already Archie can wag his tail again, hold his own weight with only balance support, and is moving his back legs with increasing frequency!
During his time at Pride, I was kept fully informed and nobody ever made me feel rushed or like a nuisance for asking questions or calling for extra check-ins before bed. Archie was loved on and the team made sure that he didn't feel abandoned. They hand fed him when he wouldn't eat from their bowls, and comforted him when he was afraid. They listened to me when I told them his quirks and fears, and humoured me when I asked them to remind him we would be coming back for him (Archie is a rescue and we are his 4th family, so we worried he would think we had given him up or something).
Pride's insurance administrator dealt with everything in terms of finances, meaning we could focus our attention on our boy. We only had to pay our excess and a reasonable admin fee, everything else was organised directly through his insurance by Pride. This was such a relief and made an incredibly scary and stressful time so much more manageable.
I couldn't have wished for a better team to look after my boy. I will forever be thankful for them and the second chance they have provided Archie ❤️
