Quay Veterinary Centre

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  Robert Orme

  2 months ago

  Excellent service, friendly staff.

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  Klaudia Szablak

  3 months ago

  Awful experience. On Thursday morning, my cat was found to have swollen kidneys, so we took him to the clinic the same day (Thursday evening after 5 pm). He was examined by a relatively young male veterinarian, who advised that it might be kidney disease. We were given a list of tests to be carried out the following Tuesday, with an estimated cost of £560, which we were more than willing to proceed with, as our cat meant the world to us. The vet administered an antibiotic tablet and a Prevomax injection, which is typically used to treat or prevent nausea and vomiting—symptoms our cat was not displaying at the time. Unfortunately, on Saturday morning we woke up to find our beloved cat had passed away. Today (Monday), we had to call the clinic to clarify what medication had actually been administered, as the vet had not explained this clearly during the appointment and used a lot of technical terminology without proper explanation. Our calls to the original clinic went unanswered, so we contacted the Flint branch to both obtain this information and cancel the Tuesday appointment. We were told the matter would be “looked into,” though we have little confidence that this will happen. We are extremely disappointed with the level of communication and care provided. In our view, further diagnostic tests should have been carried out before administering any medication. Losing our cat—who was only three years old—just before Christmas has been devastating. Despite the clinic’s positive reviews, we will not be using this veterinary practice again. I would strongly advise others to question and seek full explanations for any treatments being given, as the vet we saw did not appear willing to explain things clearly.

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  Christian Dodd

  2 years ago

  Very friendly and professional staff. Emma on reception will greet you and your pet(s) with a big smile and make you feel very welcome. Issues, concerns or any advice is given in a professional manner. The Grange pet plan makes appointments far easier. 5*

Accessibility & parking