Amanda Nolan-Durbin
Serious Concerns Regarding Negligence and Professional Competence. My experience with Riverside Veterinary Practice was extremely disappointing and, ultimately, detrimental to my cat's health and my finances. Misdiagnosis and Incorrect Treatment My cat was presented to Riverside Veterinary for an ongoing ear issue. Despite two separate examinations and my reporting the lack of improvement, the veterinary staff repeatedly misdiagnosed the issue as a simple ear infection. On both occasions, they prescribed the exact same antibiotic treatment, which proved completely ineffective the first time and was entirely inappropriate for the true underlying condition. The correct diagnosis—an aural polyp requiring surgical removal—was missed entirely. Subsequent Diagnosis and Rectification Upon seeking a second opinion from a different veterinary practice, the correct diagnosis was made immediately using the standard examination tool (otoscope) that was also available and used at Riverside. The subsequent surgery to remove the polyp completely resolved my cat's issue, definitively proving the initial diagnosis and prescribed treatment were incorrect. Refusal to Acknowledge Error Most concerning is Riverside's unwillingness to acknowledge their diagnostic failure, despite the clear evidence of a successful surgical intervention elsewhere. They continue to maintain that their incorrect diagnosis and repeated, ineffective treatment were justified. Their refusal to simply admit they missed the polyp and provided incorrect care—twice—shows a concerning lack of professional accountability. Financial and Ethical Motivation I believe this practice places a higher emphasis on financial gain than on competent animal care. I am now pursuing legal avenues to obtain a refund for the excessive fees charged for the prolonged, incorrect diagnosis and treatment that ultimately necessitated a costly surgical fix elsewhere. ⭐️ Recommendation I would strongly advise pet owners to seek an alternative veterinary practice with demonstrable diagnostic competence and a clear emphasis on caring for animals, rather than one focused on maximizing revenue through repeated, incorrect treatments.
