Polly Petrova
I was referred here by my normal vets specifically for emergency diagnostics for my rabbit. I arrived desperate, believing the specialist care we needed was waiting for us. Instead, I was met with an inability to provide the specialist diagnostics I was specifically sent there for. I was explicitly told 'there is no rabbit specialist available over the weekend' - information that should have been communicated before I was told to travel there. What happened next was disgusting. Despite knowing they couldn't provide the specialist treatment needed, they insisted on performing a basic 'health check' simply because 'I was there anyway.' My rabbit had just been examined at her normal vets; she didn't need another basic check, she needed life-saving intervention. This 'exam' lasted less than a minute. For that sixty seconds of redundant handling, they charged me over £50. To take money from a distressed owner for a service that was of no use, while not being able to provide the actual specialist care needed, is exploitative. I was left broken, holding a bill for a 'service' that did nothing but waste my dying rabbit's final moments. Do not trust them to prioritise your pet over their profits.
