Update: I received an email to say that because I left this review they've terminated my care; including my dogs post op aftercare from her tail docking 3 days ago! Proving my point they couldnt care less. They'd rather get rid of me as a customer than try to make up for their poor service. All you have to do is read the negative reviews which are from bigger ops and poor care and not just annual checkups. Don't be fooled by this place.
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I have been going to Spring Corner for almost 13 years. I am usually pretty pleased with how the vets tend to my animals during things such as checkups, injuries etc. The vets are caring, listen, and give good and clear advice. You can usually get an appointment relatively quickly too.
HOWEVER
The owner couldn't care less about anything other than money, and its been going downhill for the last couple of years or more, as many of the other negative reviews suggest as well.
In the last few years, since owning 2 dogs as well as my cats, I have noticed several occasions that simply comes across as purely for profit / Money grabbing. It's disappointing to be honest as it's now making me distrust going there.
Example 1 - I was told my dog "may" have an elbow issue but every test up to then was inconclusive - they couldn't tell from the £500 X-rays they did, and wanted to do an MRI / CT Scan. They also wanted to do all sorts of invasive tests, including cameras in her elbow, just to DIAGNOSE a limp - I was told the cost would be £12k! I was then laughed at when I said my insurance would not cover that much - The reason for this being that the vet did not tell me simply walking through the door of a checkup appointment would mean its now classed as "an existing condition" to insurers, meaning I could never increase the premium amount going forward. I am confident the man who laughed at me was the owner - his name is Tom I believe. Extremely rude, interrupted constantly, and spoke only in Vet jargon, which luckily I had looked up some of this because of the "possible" diagnosis. I stressed numerous times that the limp started almost immediately after a big jump on a walk, but I was not being listened to and even had to ask the guy to stop talking so I could get a word in edgeways! He was kind enough to note this on the records for absolutely no reason other than to make me sound like a difficult person - oh, and there's no real treatment for what they *thought* it might be, so invasive diagnosis is pointless!!! And funnily enough, it disappeared and she's been fine since....!
Example 2 - Took my dog in to have her tail docked due to Happy Tail. Everything went amazingly and I was really pleased with how it went, and the cost was reasonable for an op like that. I was told all aftercare was included by both the receptionist and the nurse who walked me through the aftercare for at home, and that she'd have to go back every 2 days for bandage changes. On returning for the first they tried to charge my partner £15 for a bandage change, the first of which had come off 2 hours after getting my dog home! We bandaged her ourselves and it lasted 2 days. 7 visits over 14 days would be an extra £105 which was NOT explained and contradicts "after care is included" in the price!
I appreciate Vets are a business, and I will happily pay costs, but not when they are either unnecessary or I am told they are included!
