Deanna Page
Great vet who seen my border collie but the front of house on reception makes me feel like I’m the biggest inconvenience everytime I ring. Even a huff down the phone. I will continue to give the practise a chance but this person alone is making me consider looking elsewhere.
Iconoclast Dreamer
There's a oddly unwelcoming atmosphere here, each time I spoke with front of house it seemed lacking any warmth, as did the decor. Whilst making enquiries, I felt burdensome or like an inconvenience. On one occasion the two front of house staff were whispering to each other tensely and the general vibe was a bit cold and sterile. In contrast, two of the vets I observed seemed friendly and inviting. I found the appointment system and the handling of my requests quite inflexible, with a "take it or leave it" attitude. I have hidden disabilities and this approach definitely felt exclusionary; some would find this a barrier. I wouldn't willfully choose this vets again based on a lack of warmth and basic customer service skills. I infrequently use vets, but when I do, I have found others much more welcoming and inviting.
alison miller
I definitely chose the wrong vet. Noticed on the Sunday my guinea pig was doing something weird with her mouth and was struggling to eat. Took her to this vets on the Monday who were excellent at seeing me straight away, I can’t fault them for that. However, the vet couldn’t examine her properly, said she was strong and difficult, so couldn’t get a proper look down her throat. Gave me some antibiotics and some pain killers (usually for cats) for £68. As the days went by she was ok in herself and was trying to eat but not much so I started to syringe feed. I emailed on the Wednesday saying I think an X-ray should have been done not prescribing me antibiotics and pain killers that wouldnt treat a dental or abscess problem. What I got back was that it was a preventive measure in case there was any underlying infection but yet they didn’t really know the root cause! I emailed on the Thursday about costs so I could organise lending the money from family for an X-ray and surgery, but I got no reply. It’s now Monday and my guinea pig passed away overnight. I was hoping she was going to make it until this morning to get her back to different vets but unfortunately she’s given up. I think this could have been avoided had this vet made more of any effort to find out the root cause through an X-ray in the first instance. I wish I’d gone somewhere else now this could have been prevented.
The Steamboat Hotel, 87 Bridge St, Blyth NE24 3AE, UK
NE24 3AE
Switching vets in the UK is generally straightforward — if you know how the records transfer works. A practical guide for owners ready to change practice.
The Competition and Markets Authority's 2026 vet market reforms are coming. A plain-English guide for UK pet owners — what's changing, when, and how to use it.
A practical decision framework for finding the right UK veterinary practice — without drowning in detail. Links to deep dives on costs, registration, reviews, and the questions that matter.
