Andrea Harrison
I can’t praise this surgery and its staff highly enough. The welcoming atmosphere, friendly receptionists, professional veterinary nurses and surgeons made an otherwise stressful visit a calm and positive experience. We were treated with kindness, care and consideration and I wouldn’t hesitate to recommend them.
meghan holmes
Read reviews and think before using this practice! Absolutely disgusted with my experience from start to finish, they're completely incentive when putting an animal down!! My fiancé's13 year old dog Archie is with this practice and was recently put down. Despite having a couple previous appointments and conversations the vet assigned to put him down was a man we'd never met or spoken to before. We walked into the room and the vet immediately started like it was any normal appointment saying "so, tell me about Archie then, how is he?" Etc to the point I had to ask the man if he knew why we were there today. He replied with " yes, I've briefly checked the notes" to which I confirmed so you know we are putting the dog down today then? He then goes over to his computer to check the notes and became awkward and uncomfortable. Clearly he was not prepped for our appointment and spent the next 10 minutes rumaging through his cupboards for what he'd need and waiting for an assistant. After 10 minutes nobody came so he says he'll just start the process with just us for help. The man then starts by wrapping his paw and suddenly flinched back across the room after the dog slowly turned his head to look up, absolutely no aggression just moved and the man jumped back like he was about to get bitten. He was so jumpy and awkward during the entire appointment amd when he put the catheter in he forgot the bung so blood was pouring out our dogs paw all over the floor!! The assistant then joined the room and the vet started injecting the dog, after injecting him he mumbled something and walked out the room quickly so we didn't know what was going on. We had to confirm ourselves that the dog had passed and after 5 or 10 minutes we had finished saying our goodbyes. I then had to go out to reception to find someone as we didnt know what was going on and the vet had disappeared, she advised us once we'd done saying goodbye to leave the room and go to the waiting area. We did not want to leave our passed pet on the floor of the vets on his own with no blanket over him so we waited for the lady who removed the passed animals (doesnt work for the vets) she was amazing and really treated him with respect from there like we wished. We've then had to wait to pay before leaving althocthat should have been dealt with before the appointment given that we were putting the dog down. The whole experience was awful! Archie was taken actually taken in for a check up roughly a week before this. The owner "checked" him over, in an extremely rushed appointment, not listening to our concerns and not checking specific things we were bringing up. His conclusion was despite the obvious signs of aging that the dog was fine. Within the week Archie started deteriorating rapidly, losing weight and falling over so we took him back in and saw a different vet. I cant remember his name but pretty sure his accent was Irish or something like that, he is the only person I dealt with there that seemed to actually respect and enjoy his job. He checked Archie over properly, really listened and helped us make an informed decision of what to do next. Called to check the date to pickup the ashes and the receptionist was really rude and short with me on the phone. When picking up the ashes, I made a complaint. The woman behind the desk did not take any notes of the complaint. Despite saying sorry she seemed like she didnt care or take anything seriously. She also put on this awful voice which was different to before when apologising which made it sound even more sarcastic. Before I could finish she told me the vet has already been fired since the appointment which I am pleased with although I don't understand why they would assign putting a dog down to somebody so unexperienced and clearly bad at their job. Another customer walked in while I was making the complaint and she asked me to step aside a minute while she dealt with her! I was even asked what do I want her to do about it! I was going to move my other dog to them but luckily they messed that up too!
Frances Roberts
Recently moved to this practice as nearer to home. I had an appointment yesterday with locum vet regarding my dog. I was asked to bring in a urine sample the next morning for a dip. I paid for the consultation yesterday. Paid on arrival for the urine dip this morning, went back for the result to say they are going to microscope the sample which would be on top of the dip cost of £22.00 another £48.00, again payment wanted before test had happened, I went back to vehicle to get a bank card, husband came with me and asked to know why we weren’t told of these charges first. Got told that the vet had told us yesterday (he didn’t), receptionist who knew nothing about us or our dog just held the card machine for payment. My husband said no, receptionist said “I don’t need this”, walked off to the vet, when my husband said we aren’t going to use you anymore, the vet swore at my husband and escorted him off the premises. So we paid for a urine dip and don’t have the results. Deplorable behaviour.
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