From the moment my dog and I first visited the stem cell vet for ACS we felt cared for. We weren't in the best of shape, but despite this not judged for it. There was a big issue with traffic that day so I wasn't able to go back to the hotel for some much needed rest so they put me up in their annex apartment which was amazing. Then a very nice lady unfortunately I dont remember her name took me to get some lunch which felt so kind; as I guess they knew I was struggling with my dog and came a long way to help with his walking. The effects of the ACS was amazing; from barely being able to walk to pulling me along with my 3 meter lead fully extended.
Unfortunately my dog wasn't able to under go the second appointment due to other issues after coming all the way, and then I had to cancel the next scheduled appointment the day before, because again we knew something else was wrong and decided it best he go to the RVC for a through check over that found protein uria and hyper glycemia. Once he stabilised I brought him back again and Stewart; the stem cell vet still honoured the cost of treatment despite cancelling twice, once at the last minute. My dogs walking better again and I hope to do another ACS next year.
Stewart is very knowledgeable and ive always loved how easy it is to contact him and how good he is at replying. They all genuinely care and do as much as they can.
Cant thank them all enough
Ben and Benny x
