Tay Valley Veterinary Centre

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  John Hay

  a month ago

  Tay Valley is a very well run vet with friendly vets, nurses and front of house receptionists.The vets are experts in their profession and I always find they are very caring when treating my pet dog Rory.

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  Jamie W

  2 months ago

  I’m extremely disappointed with how Tay Valley Vets now operate. We’ve been with them for years and have spent thousands of pounds during that time but loyalty clearly means nothing to them anymore. The final straw was when our cat ate food that had been left out cooling. We called for advice and were told they had to contact an external poisoning service and that we would be charged. We asked if we could call ourselves and were told no, it had to be them. They later called back to say everything was fine and charged us over £40 just for that phone call. Afterwards we discovered we could have called the service ourselves for free, but trusted our vets and let it go. Then we received a letter asking for an additional £24 which hadn’t been mentioned previously during our phone call. We missed responding and they immediately escalated it. We received another letter stating our account had been sent to a debt collector, warning of additional charges and potential impact on our credit score, and informing us they would no longer provide veterinary care for our animals. All over £24. No respect for long standing clients. Just money, threats, and cutting off care. This practice has clearly shifted from caring about animals and their owners to prioritising profit and aggressive billing. I would strongly advise anyone considering Tay Valley Vets to think twice especially if you expect compassion, transparency, or basic decency.

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  Lorraine Christie

  4 months ago

  We would like to express our deepest and most heartfelt thanks to Rebecca, Christine, all the vets, and the entire team at Tay Valley Vets. Our beautiful Holly first came into your care at just eight weeks old, a tiny bundle of love, and from that moment she absolutely adored every single one of you. Over her nine and a half wonderful years, she was always met with such warmth, patience, and kindness. She knew she was safe with you, and we always felt the same. When the time came for our precious girl to make her peaceful journey over the rainbow bridge, you surrounded her—and us—with extraordinary compassion. The gentleness in your voices, the respect in your actions, and the tenderness you showed Holly in her final moments will stay with us forever. You helped her pass with dignity, wrapped in love, and you held our hearts together when they were breaking. In the hardest moment of our lives, you were truly our angels. Thank you for caring for Holly so beautifully from her very first day with you to her very last. Your kindness will never be forgotten, and we will always be grateful for the love you gave our little girl.

Accessibility & parking