The Avenues Veterinary Centre - Mount Florida

Mandy Clarke

a month ago

I really can't recommend them enough (and have friends who registered there and have the same opinion!), they all truly care and they'll do what's best, and they'll do it with your pets best interest at heart.

Alec Mcelhaney

3 months ago

On the 26th / 11 / 25 . I ask yous to help my dog. £77.39p tablets. Then onthe 17th / 12 / 25. told yous that the tables where no good. £83.81p You sold me the same similar tables. When I ask told to try them see how he gets on . Today 26th 12 25 my dog is still the same. With very bad chest. Today it says you are open only for your answer machine to say closed call Another ho is asking almost £200 just to look at him without treatment 😢 I am not a cash machine. It's 20 25 and we don't know how to treat kennel cough properly. Only for me to come back and told to try something else £££££££££ ?

Caoimhe Barrett

5 months ago

I could write a sprawling negative review about this vet practice but the story is so long that I think I’d run out of space. I made a detailed and measured complaint about the continuous issues and negligence we experienced from this practice - both veterinary staff and reception staff. I also complained about the attitude of staff as I found them to be rude, obtuse and unempathetic. The practice response initially was to advise that it was “disappointing” and drag their heels in responding formally, trying to persuade me to go elsewhere despite my dog being very unwell and moving to another vet would be very stressful. Finally, they decided to ask us to leave the practice using offensive and inflammatory language in the process, at a time when our dog was incredibly unwell. Our dog sadly has now passed away and it appears clear from speaking with our new vet that Avenues ignored obvious early signs of the problem and neglected to investigate further which could have, at the very least, prolonged her life. Nicola is a vile human being who should not be in an industry dealing with people at the hardest times of their lives. Even after agreeing to engage with a mediation service that she was not legally required to engage with, she chose to double down on her unempathetic and ignorant stance and would not even offer an apology. I have never had such a bad experience from an organisation in my life - they are unprofessional and disrespectful.